Terms of service

Last Updated: 20th May 2025

1. Introduction

Welcome to RaserMed Solutions! By accessing or using our website, products, and services, you agree to comply with these Terms of Service. Please read them carefully before making a purchase or using our platform. If you do not agree to these terms, you should refrain from using our website.

2. Website Use & User Responsibilities

✔ You must be at least 18 years old or have parental consent to use our website.
✔ You agree not to misuse our platform, engage in fraudulent activities, or violate any laws.
✔ You must provide accurate information when creating an account, placing an order, or communicating with our team.

We reserve the right to suspend or terminate accounts if misuse, fraud, or policy violations occur.

3. Orders & Payments

✔ All prices are listed in NZD and are subject to change without prior notice.
✔ Payments must be completed using our secure checkout system.
✔ Orders may be subject to review, and we reserve the right to refuse or limit purchases if necessary.

4. Shipping & Delivery

✔ Estimated delivery times vary by location and shipping method.
✔ We are not responsible for delays caused by carriers, customs, or external circumstances beyond our control.
✔ Customers must provide accurate shipping information. Incorrect addresses may result in undelivered packages and additional fees.

For complete details, refer to our Shipping Policy.

5. Returns & Refunds

✔ Eligible returns must be requested within 5 days from the date of purchase.

✔ Refunds will be processed based on our Returns Policy.
✔ Certain items, including sterile medical supplies and PPE, may not be eligible for returns due to health and safety regulations.

6. Privacy & Security

✔ Your personal data is collected, stored, and used in accordance with our Privacy Policy [Insert Link].
✔ We use industry-standard security measures to protect customer information.
✔ By using our website, you consent to necessary data collection for transactions, shipping, and account management.

7. Intellectual Property Rights

✔ All website content, including logos, product descriptions, and images, is owned by or licensed to RaserMed Solutions.
✔ Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

8. Limitation of Liability & Disclaimer

✔ RaserMed Solutions is not liable for indirect, incidental, or consequential damages related to product use.
✔ Our website content is provided for informational purposes only and does not replace medical advice from healthcare professionals.
✔ We do not guarantee uninterrupted access to our website due to potential technical issues.

9. Modifications to Terms

✔ RaserMed Solutions reserves the right to update or modify these Terms of Service at any time.
✔ Changes will be reflected on this page, and continued use of our website or services constitutes acceptance of any updates.

10. Contact Us

📧 Email: info@rasermedsolutions.co.nz

For inquiries regarding our Terms of Service, please contact our support team.