Shipping policy

Last Updated: 20th May 2025

1. Order Processing & Handling Times

✔ Orders are processed and shipped within 2-3 business days.
✔ Orders placed on weekends or holidays will be processed the next business day.
✔ Customers will receive an email confirmation with tracking details once their order has been shipped.

2. Shipping Methods & Delivery Estimates

We offer multiple shipping options to ensure timely delivery:

  • Standard Shipping
  • Express Shipping (additional fees apply).
  • International Shipping: Delivery times vary by destination and customs regulations.
  • Delivery estimates are subject to carrier delays, weather conditions, and unforeseen circumstances.
  • 3. Shipping Fees
  • ✔ Shipping costs are calculated at checkout based on the shipping method, destination, and order weight.
    ✔ Free shipping may be available for qualifying orders—refer to promotional offers for details.

·       4. International Shipping & Customs

·       ✔ International orders may be subject to import duties, taxes, and customs fees, which are the customer's responsibility.
✔ RaserMed Solutions is not responsible for customs clearance delays or rejected shipments due to regulatory requirements.
✔ Customers should review their country’s import regulations before placing an order.

·       5. Order Tracking

·       ✔ Once your order has shipped, a tracking number will be provided via email.
✔ Customers can monitor their shipment through the carrier’s website for real-time updates.

·       If you experience issues with tracking, please contact our support team for assistance.

·       6. Lost, Delayed, or Damaged Shipments

·       ✔ If your order is lost or significantly delayed, contact info@rasermedsolutions.co.nz for resolution.
✔ Damaged items must be reported within 14 days of receipt, with photo evidence for claim processing.
✔ RaserMed Solutions is not liable for delays caused by shipping carriers, customs processing, or unforeseen circumstances.

·       7. Returns Due to Shipping Issues

·       ✔ Incorrect shipping addresses provided by the customer may result in delayed or undelivered packages.
✔ If an order is returned due to an undeliverable address, reshipping fees may apply.
✔ Please ensure that your shipping information is accurate before completing checkout.

 

8. Contact Us

·       📧 Email: info@rasermedsolutions.co.nz

·       For inquiries related to shipping, tracking, or delivery concerns, feel free to reach out to our customer support team.